> > or since Ticket2 technically is my ticket:
> > -----------------------------------------------------------
> > "My Tickets" - Ticket1, Ticket2
> > "Company Tickets" - Ticket2
>
> IMO the latest one would be ok.
>
> The problem is, in OTRS 1.3 the CustomerIDs includes the primary
> customer id (see Kernel/System/CustomerUser/*.pm -> CustomerIDs()).
>
> I updated the CVS head to work also "just" with secundary customer id's
> in CustomerIDs().
>
> -=> So if you write you own Kernel/System/CustomerUser/XXX.pm where
> CustomerIDs() returns just "secundary" customer id's. Or if you modify
> Kernel/System/CustomerUser/*.pm to not return the primary customer id,
> the the example would be like this:
>
> User: Tyler Hepworth
> Email: [EMAIL PROTECTED]
> CustomerID: [EMAIL PROTECTED]
> CustomerIDs: web
>
> Ticket1, From: [EMAIL PROTECTED], customer id: [EMAIL PROTECTED]
> Ticket2, From: [EMAIL PROTECTED], customer id: web
>
> Then the cp view is:
> -----------------------------------------------------------
> "My Tickets" - Ticket1, Ticket2
> "Company Tickets" - Ticket2
>
> > If there some other explanation for this behavior, please let me know.
> >
> > If this is a bug, I am willing to work up a patch and submit it if you
> > are agreeable to that.
>
> Any patches are welcome. (Just in this case i was think that it was
> easier to do it driectly.) :)
>
Hi Martin,
I have created a patch that gives the view that you think is okay (and
I like as well).
My Tickets: ticket 1,2
Company Tickets: ticket 2
Instead of messing with CustomerUser/*.pm, I just added an extra param
to CustomerTicketOverview. If the param exists when Ticket.pm is
generating @CustomerIDs, pop off the end value (which is the primary
id). It works a treat! I hope you like it.
Tyler
Index: Kernel/Modules/CustomerTicketOverView.pm
===================================================================
--- Kernel/Modules/CustomerTicketOverView.pm (revision 4)
+++ Kernel/Modules/CustomerTicketOverView.pm (working copy)
@@ -126,6 +126,7 @@
SortBy => $Self->{SortBy},
CustomerUserID => $Self->{UserID},
+ ExcludePrimaryCustID => '1',
Permission => 'ro',
);
}
Index: Kernel/System/Ticket.pm
===================================================================
--- Kernel/System/Ticket.pm (revision 4)
+++ Kernel/System/Ticket.pm (working copy)
@@ -1762,6 +1762,7 @@
Cached => 1,
);
my @CustomerIDs = $Self->{CustomerUserObject}->CustomerIDs(User => $Param{CustomerUserID});
+ pop @CustomerIDs if $Param{ExcludePrimaryCustID};
$SQLExt .= " AND st.customer_id IN ('${\(join '\', \'' , @CustomerIDs)}') ";
}
if ($Param{UserID} && $Param{UserID} == 1) {
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