Hi Tyler,
fine. I added a config option to the CustomerUser config options where you can turn on/off this:
[...]
$Self->{CustomerUser} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
[...]
# show now own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 1,
[...]
};
[...](in cvs head)
Thanks,
-Martin
Tyler Hepworth wrote:
or since Ticket2 technically is my ticket: ----------------------------------------------------------- "My Tickets" - Ticket1, Ticket2 "Company Tickets" - Ticket2
IMO the latest one would be ok.
The problem is, in OTRS 1.3 the CustomerIDs includes the primary customer id (see Kernel/System/CustomerUser/*.pm -> CustomerIDs()).
I updated the CVS head to work also "just" with secundary customer id's in CustomerIDs().
-=> So if you write you own Kernel/System/CustomerUser/XXX.pm where CustomerIDs() returns just "secundary" customer id's. Or if you modify Kernel/System/CustomerUser/*.pm to not return the primary customer id, the the example would be like this:
User: Tyler Hepworth Email: [EMAIL PROTECTED] CustomerID: [EMAIL PROTECTED] CustomerIDs: web
Ticket1, From: [EMAIL PROTECTED], customer id: [EMAIL PROTECTED] Ticket2, From: [EMAIL PROTECTED], customer id: web
Then the cp view is: ----------------------------------------------------------- "My Tickets" - Ticket1, Ticket2 "Company Tickets" - Ticket2
If there some other explanation for this behavior, please let me know.
If this is a bug, I am willing to work up a patch and submit it if you are agreeable to that.
Any patches are welcome. (Just in this case i was think that it was easier to do it driectly.) :)
Hi Martin,
I have created a patch that gives the view that you think is okay (and I like as well).
My Tickets: ticket 1,2 Company Tickets: ticket 2
Instead of messing with CustomerUser/*.pm, I just added an extra param to CustomerTicketOverview. If the param exists when Ticket.pm is generating @CustomerIDs, pop off the end value (which is the primary id). It works a treat! I hope you like it.
Tyler
------------------------------------------------------------------------
Index: Kernel/Modules/CustomerTicketOverView.pm
===================================================================
--- Kernel/Modules/CustomerTicketOverView.pm (revision 4)
+++ Kernel/Modules/CustomerTicketOverView.pm (working copy)
@@ -126,6 +126,7 @@
SortBy => $Self->{SortBy},
CustomerUserID => $Self->{UserID},
+ ExcludePrimaryCustID => '1',
Permission => 'ro',
);
}
------------------------------------------------------------------------
Index: Kernel/System/Ticket.pm =================================================================== --- Kernel/System/Ticket.pm (revision 4) +++ Kernel/System/Ticket.pm (working copy) @@ -1762,6 +1762,7 @@ Cached => 1, ); my @CustomerIDs = $Self->{CustomerUserObject}->CustomerIDs(User => $Param{CustomerUserID}); + pop @CustomerIDs if $Param{ExcludePrimaryCustID}; $SQLExt .= " AND st.customer_id IN ('${\(join '\', \'' , @CustomerIDs)}') "; } if ($Param{UserID} && $Param{UserID} == 1) {
------------------------------------------------------------------------
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--
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