Hello, we are using nagios for system monitoring in our company. As we also use OTRS, I thought it would be a nice thing to make the tools work together. Two perl-scripts and a bit of configuration was all that was needed.
The integration works as follows: When NAGIOS notices a host or service problem it starts a perl-script that sends an Email to OTRS. A Tickets is created by OTRS after recieving the message. When the problem still exists after some time, NAGIOS calls the script again. This time the script does not send an email to OTRS, but calls a modified copy of GenericAgent (over SSH) to add a note to the existing Ticket. When the problem has vanished NAGIOS calls the script again, which then closes the ticket the same way. I tried to make the scripts as independent of the OTRS-version as possible, but as I use a modified copy of the GenericAgent.pl there is problably the need to do some minor adjustments to this perl-script when using a different version of OTRS than 1.2.2. Is there a way to create dynamic jobs (created from commandline parameters) for GenericAgent? Then i could make it completely independend from the OTRS Version. Is anyone interested in the scripts (incl. installation-howto)? Is there a place on the otrs-page where people can make there code available to others? I saw that the wiki was closed... -- Volker Maibaum Tel: 0711-939-0972 Fax: 0711-939-160972 [EMAIL PROTECTED] _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
