Hi Simon,
Simon A. F. Lund wrote:
I wrote a small function selecting DISTINCT customer_id. It works just
fine.
I've written a module called "AgentTicketOverView.pm", now i want to
replace QueueView as the default view when an Agent logs into OTRS. How?
Can this be done by config or can change something simple in
Interface.pm or index.pl? I really appreciate the help so far!
Which version?
OTRS 2.0: You can use the new SysConfig. Admin-Interface -> Ticket ->
Frontend::Agent -> Frontend::CommonParam###Action is set to
AgentTicketQueue. Change it with your new default module.
OTRS 1.x: You need to edit the file: Kernel/Config/Modules.pm
[...]
# --
# common needed params
# (so you can access this params in Kernel::Modules::* with
# $Self->{Key})
# --
$Kernel::Config::Modules::Param = {
# param => default value
Action => 'AgentQueueView',
QueueID => 0,
TicketID => '',
};
[...]
Simon
Martin
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