Wait a minute. I just found some error by using SetPermissions.sh. It shows a bunch of "chown: 'otrs:nogroup': invalid group". Do I need to modify the script? If so, how?

Christian Schoepplein <[EMAIL PROTECTED]> wrote:
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Hi Jeff,

On Tue, Sep 27, 2005 at 02:11:19PM -0700, jeff Lam wrote:
> I am trying to install OTRS on a Fedora 1 server with Apache 2. When I
> added user (useradd -d /opt/otrs/ -c 'OTRS user' otrs), it worked fine.
> When I added this user to a group (usermod -G nogroup otrs), it prompted
> unknown group nogroup. Then I opened the httpd.conf file and found the
> user and group were both "apache" so I added the otrs user to apache group
> and it seemed fine. Did I do it right?

Yes, you did it absolutely right. The groups differ from system to
system. The trick is to have the otrs user in the group of your web
server user.

> Then I went to /opt/otrs/bin directory, I saw SetPermissions.sh command or
> file when I ls. However, when I typed SetPermissions .sh /opt/otrs otrs
> otrs it showed -bash: SetPermissions.sh: command not found. I am sure I
> typed them all correctly with all the right letter case. What should I do?

I think you better should try

./SetPermissions.sh /opt/otrs otrs apache

because your webserver is running with apache user.

> Jeff

Best regards and hth,
Christian

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