Hi Alessandro,
On 7-06-2006 at 16:07, Alessandro Ranellucci wrote: On 7-06-2006 at 14:13, Alexander Maringer wrote: >1) OTRS.de is not supposed to give any support, as this is free > software. The large majority of open source software available on the > Internet is totally unsupported: use it as it is and be kind with the > authors if you want to use things free. I think this is not right any more. Many projects create support lines to get their money for further development. And if anybody made such a line, than it should be opened for anybody. >2) Any skilled programmer is able to help you, and I'm sure that posting > on the right mailing list you'll find someone to hire for your > purposes. I searched on any mailing list which is related with otrs and did not found any solution. Perhaps I'm not able to search or read ;-) >3) If this software doesn't work for you, learn how to fix it yourself > or choose another product. If you are a genius, than you have my full respect. I program in 5 languages and this is enough for me at the moment, so I don't want to learn perl at the moment as well as I need to correct this problem for myself ;-) >4) If your problem is upgrading libdbd_mysql-perl, just downgrade it. Because of knowing the source of the problem, I also knew the solution and I downgraded it already. >6) The problem is probably unrelated to OTRS itself but I think it > depends on your system/Perl/libdbd package/whatever. I only made a statement, so that other people with the same problem know what to do. >7) Asking things in the appropriate mailing list ([email protected]) is > a better idea in order to get support from the community. I don't think, this was a userlist problem .... .... And searching the user list show me some equal problems not solved .... Regards ... Alexander _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
