Hi, within Kernel::System::Ticket::Article::SendAgentNotification I deleted the adding of "Reply-To" within the notification-mail.
Thus a mail-reply on a notification-mail can be automatically be added as e.g. internal note instead of follow-up through the usage of Postmaster filter - e.g.:
a) Mails from OTRS to customers are send as "Servicedesk <[EMAIL PROTECTED]>" b) Notificationmails are send as "Nofitication <[EMAIL PROTECTED]>" Normally, replies on both a) and b) are follow-ups. But now, a reply on b) can be filtered with Search for "To = ^Notification" and set X-OTRS-ArticleType = note-internal and X-OTRS-SenderType = agent to become a internal note. This is a helpful little feature. Perhaps you can insert this code-modification into future releases. Bye, Alex _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
