Based on my recent experience with trying to get help with bug 1351
(http://bugs.otrs.org/show_bug.cgi?id=1351) it would appear that OTRS
developers are no longer interested in working with people who are
experiencing problems.

Given the amount of time I've put into troubleshooting, supporting,
and advocating for this project over the years I find this attitude
extremely disappointing.

If anyone has any recommendations for other open source ticket systems
to look at (not RT), please send me private email.

Thanks,
Bryan
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