Hallo.

In my opinion there is absolutely nothing unfriendly.

Its just not reproducible for them.

By thwe way. The developpers dont have to give support. For
proffesional support you can mail [EMAIL PROTECTED]

Nevermind. I can reproduce your problem with OTRS 2.1.6 an will add my
infos to your bug report.

-- 
Mit freundlichen Grüßen
André Bauer

System: 
Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.1.5

============================================

BF> Based on my recent experience with trying to get help with bug 1351
BF> (http://bugs.otrs.org/show_bug.cgi?id=1351) it would appear that OTRS
BF> developers are no longer interested in working with people who are
BF> experiencing problems.

BF> Given the amount of time I've put into troubleshooting, supporting,
BF> and advocating for this project over the years I find this attitude
BF> extremely disappointing.

BF> If anyone has any recommendations for other open source ticket systems
BF> to look at (not RT), please send me private email.

BF> Thanks,
BF> Bryan
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