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Hi OTRS-Team,
based on the recent discussion with bb I want to explain my ideas and
codings for an Nagios-Integration in OTRS.
A few months ago I needed a PostMaster-Filter to put nagios messages in
a predefined queue. However, this filter does a little more
than putting the message in a queue. The filter features are:
- - check mail to see if it's a nagios mail
- - check if it's a host or service request
- - put mail in defined queue as a ticket
- - set configurable freetext fields with host/ip/service...
- - whenever there are already tickets for a certain nagios
message/incident, following nagios messages for this incident are
appended to this ticket as new articles
- - if the arriving message is a recovery alert the corresponding ticket
is closed
- - configuration for nagios filter is developed as sysconfig-xml
To Dos/ideas
A pop-up (or whatever) should be used to inform agents of current nagios
incidents without searching for those tickets or accessing the nagios
web interface. This little display contains a report something like that:
Host IP Service comment
... ... .... .........
It refreshes every x minutes so IT-service agents have up to date
information and may help customers with a first qualified response.
If you are interested in completing or developing the idea or as a first
step to create a package out of it, I'm looking forward for your
response. If you are interested in the code just contact me.
regards, Rico
- --
Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter
c.a.p.e. IT GmbH
Annaberger Straße 240 , 09125 Chemnitz
phone/fax: +49 371 5347-621 / -625
mobile: +49 176 66680786
mailto: [EMAIL PROTECTED] , PGP-Key: 0x874C8377
internet: www.cape-it.de
Geschäftsführung Rico Barth, Thomas Maier
AG Chemnitz, HRB 23192
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