On Thu, 2007-03-22 at 14:51 +0100, Rico Barth wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > > Hi OTRS-Team, > > based on the recent discussion with bb I want to explain my ideas and > codings for an Nagios-Integration in OTRS. > > A few months ago I needed a PostMaster-Filter to put nagios messages in > a predefined queue. However, this filter does a little more > than putting the message in a queue. The filter features are: > > - - check mail to see if it's a nagios mail > - - check if it's a host or service request > - - put mail in defined queue as a ticket > - - set configurable freetext fields with host/ip/service... > - - whenever there are already tickets for a certain nagios > message/incident, following nagios messages for this incident are > appended to this ticket as new articles > - - if the arriving message is a recovery alert the corresponding ticket > is closed > - - configuration for nagios filter is developed as sysconfig-xml
This pretty much sums up what I am working at right now. :)
I didn't distinguish between host and service requests however. If no
service can be identified, service is set to 'Host' (or whatever you
configure it to be) and from that point on 'Host' is treated as any
other service.
> To Dos/ideas
>
> A pop-up (or whatever) should be used to inform agents of current nagios
> incidents without searching for those tickets or accessing the nagios
> web interface. This little display contains a report something like that:
>
> Host IP Service comment
> ... ... .... .........
>
> It refreshes every x minutes so IT-service agents have up to date
> information and may help customers with a first qualified response.
>
> If you are interested in completing or developing the idea or as a first
> step to create a package out of it, I'm looking forward for your
> response. If you are interested in the code just contact me.
I like the idea of what I would call a real-time-ticket-watcher. I see
this as an independent functionality however. Why restrict it to special
tickets? Wouldn't it be cooler to select a search template and have all
ticket matched by that search to be monitored?
BB
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