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Hi Stefan!
On Thu, 22 Mar 2007, Stefan Tröndle / EDV:Systemhaus Tröndle wrote:
I would like to see (and would possibly help developing) an RSS-Add-On to OTRS.
It would be possible (as bb suggested) to pass a search template as
request-string and
get an rss-xml-stream returned which could in turn be displayed by every
RSS-reader imaginable.
This would solve the need for having a webbrowser open all the time and be
platform-independent.
the idea of using RSS is cool. it should be able to implement this
feature with xml::rss. i use rss-feeds but is there a need to implement
more than the xml-output? Has any browser an rss-reader-plugin?
If it isn't so this could be a reason to develop a separate
realtime-search-plugin for otrs. Agents are not allowed to install
additional software in some environments.
regards, Rico
- --
Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter
c.a.p.e. IT GmbH
Annaberger Straße 240 , 09125 Chemnitz
phone/fax: +49 371 5347-621 / -625
mobile: +49 176 66680786
mailto: [EMAIL PROTECTED] , PGP-Key: 0x874C8377
internet: www.cape-it.de
Geschäftsführung Rico Barth, Thomas Maier
AG Chemnitz, HRB 23192
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