Hi, Stefan Tröndle / EDV:Systemhaus Tröndle schrieb: > Hello together, > > I would like to see (and would possibly help developing) an RSS-Add-On to > OTRS. > It would be possible (as bb suggested) to pass a search template as > request-string and > get an rss-xml-stream returned which could in turn be displayed by every > RSS-reader imaginable. > This would solve the need for having a webbrowser open all the time and be > platform-independent. >
I already posted this feature-request in bugzilla, see http://bugs.otrs.org/show_bug.cgi?id=1582 Perhaps, I could also help developing within the OTRS-API, I don't have know-how on rss-xml-streams. I could supply the ticket-data, if someone else realizes the RSS-perl-stuff. Bye, Alex > > Best regards > > Stefan Tröndle > Dipl.-Inform. (FH) > [EMAIL PROTECTED] > --------------------------------------------- > EDV:Systemhaus Tröndle - providing solutions! > Marianne Tröndle > Josef-Schüttler-Straße 53 > 78224 Singen > > Fon +49 (0)7731 64433 Fax +49 (0)7731 68559 > Internet http://www.troendle.de > > > > > > -------- Original Message -------- > Subject: Re: [dev] Nagios-filter / Nagios integration (22-Mrz-2007 15:30) > From: Bodo Bauer <[EMAIL PROTECTED]> > To: stefan > >> On Thu, 2007-03-22 at 14:51 +0100, Rico Barth wrote: >>> -----BEGIN PGP SIGNED MESSAGE----- >>> Hash: SHA1 >>> >>> >>> Hi OTRS-Team, >>> >>> based on the recent discussion with bb I want to explain my ideas and >>> codings for an Nagios-Integration in OTRS. >>> >>> A few months ago I needed a PostMaster-Filter to put nagios messages in >>> a predefined queue. However, this filter does a little more >>> than putting the message in a queue. The filter features are: >>> >>> - - check mail to see if it's a nagios mail >>> - - check if it's a host or service request >>> - - put mail in defined queue as a ticket >>> - - set configurable freetext fields with host/ip/service... >>> - - whenever there are already tickets for a certain nagios >>> message/incident, following nagios messages for this incident are >>> appended to this ticket as new articles >>> - - if the arriving message is a recovery alert the corresponding ticket >>> is closed >>> - - configuration for nagios filter is developed as sysconfig-xml >> This pretty much sums up what I am working at right now. :) >> >> I didn't distinguish between host and service requests however. If no >> service can be identified, service is set to 'Host' (or whatever you >> configure it to be) and from that point on 'Host' is treated as any >> other service. >> >>> To Dos/ideas >>> >>> A pop-up (or whatever) should be used to inform agents of current nagios >>> incidents without searching for those tickets or accessing the nagios >>> web interface. This little display contains a report something like that: >>> >>> Host IP Service comment >>> ... ... .... ......... >>> >>> It refreshes every x minutes so IT-service agents have up to date >>> information and may help customers with a first qualified response. >>> >>> If you are interested in completing or developing the idea or as a first >>> step to create a package out of it, I'm looking forward for your >>> response. If you are interested in the code just contact me. >> I like the idea of what I would call a real-time-ticket-watcher. I see >> this as an independent functionality however. Why restrict it to special >> tickets? Wouldn't it be cooler to select a search template and have all >> ticket matched by that search to be monitored? >> >> BB >> -- >> ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg >> Fon: +49 (0) 6172 681988 0 :: Fax: +49 (0) 9421 56818 18 >> http://www.otrs.com/ :: Communication with success! >> >> Geschäftsführer: André Mindermann, Martin Edenhofer >> Handelsregister: HRB 9452 Bad Homburg >> Steuernummer: 003/240/97521 >> >> >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
