Hi,
Alexander Scholler schrieb:
> one question, especially to the ((otrs)) people.
> Until early 2.1-versions of OTRS, it was possible to forward notes
> (meaing display a note in ticket-zoom and then click on forward => a
> mail was composed with the note inserted with a prefixed character below).
>
> During 2.1-versions, action-links on agent-gui disappeared if access to
> this actions was restricted (bugfix). Since then, the "forward"-link on
> notes is no longer present, although the forward-action can be manually
> accessed with the URL (changing Action=AgentTicketZoom in
> Action=AgentTicketForward).
>
> What is your intention:
> (a) Shall it not be possible to forward notes (much to my regret)?
IMO it depends on what type of articles should be possible to forward.
Normally just email can be bounced and forwarded. If you forward notes,
it could get confusions. What do you think?
> (b) Is it a bug that the forward-link is missing, or can it be
> configured to be displayed?
Today it can not be configured. Only non notes can be bounded and forwarded.
> Bye, Alex
-Martin
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