Hi,
Alexander Scholler schrieb:
>>> What is your intention:
>>> (a) Shall it not be possible to forward notes (much to my regret)?
>> IMO it depends on what type of articles should be possible to forward.
>>
>> Normally just email can be bounced and forwarded. If you forward notes,
>> it could get confusions. What do you think?
>
> We use notes to store internal work done on the ticket.
> If we get stuck and need to ask higher-leve-support ourselves, we need
> to forward notes.
Normally it would be fine if any agent (also higher-level-support) could
work as agent in OTRS. So no forward would be needed.
>>> (b) Is it a bug that the forward-link is missing, or can it be
>>> configured to be displayed?
>> Today it can not be configured. Only non notes can be bounded and forwarded.
> Can you point me at the code where this is implemented?
2.1:
Kernel/Modules/AgentTicketZoom.pm
~650
[...]
# select the output template
if ($Article{ArticleType} =~ /^note/i) {
# without compose links!
[...]
Try:
[...]
# select the output template
if (0 && $Article{ArticleType} =~ /^note/i) {
# without compose links!
[...]
But not tested. Feedback would be nice if it's working.
>>> Bye, Alex
-Martin
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
