Hi Chris,
Chris schrieb:
> > I use CAS for SSO for all my applications including OTRS.
> > I log in through my portal and then I navigate from there to
> > different application.
> >
> > We want to be able to automatically create trouble tickets in otrs
> > when an operator encounters an error in an application.On some
> > application screens we have a link to otrs example :
> > http:://server/otrs/customer.pl?Action=CustomerMessage.pl&....)
> > where we attach the error number
> > to the URL.
> > We then fill in the body and subject of the OTRS ticket
> > automatically with this error number.
> >
> > Here is the problem, the first time we call this URL we get
> > redirected to the customer.pl screen IF THE USER has not visited
> > /otrs/customer.pl. When I call the url again it redirects us to the
> > right place and we fill in the errorcode automaticaly.
> >
> > The first time we make the call to OTRS HTTPBasicAuth redirects me
> > to the CAS server where the CAS ticket/cookie is created for the
> > OTRS service and returns the user. I think at this point OTRS
> > automatically assumes that the user is loging on and redirects the
> > user to customer.pl, but we would like to goto directly to
> > customer.pl?Action=CustomerMessage.pl..
> >
> > Is there a way to accomplish this ?
> >
> > Hope this makes sense ?
Now I think I got it a little bit more. ;)
It depends on the URLs. For example:
1) URL to OTRS
http://host/otrs/customer.pl?Action=CustomerMessage.pl&;...
2) OTRS redirect to CAS
http://cas/someurl.xxx?RequestedURL=http://host/otrs/customer.pl?Action=CustomerMessage.pl&;...
3) Redirect from CAS back to OTRS with ticket/cookie (so this URL is not
clear to me (where is the ticket/cookie) but could look like this)
http://host/otrs/customer.pl?Action=CustomerMessage.pl&...&CAS=1234...
Then it should work fine (go directly to the create ticket screen). But
I think point 3 is a little bit different. Isn't it? :)
> > Thanks
> > Chris
-Martin
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
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