Hi Chris, the problem is, just after the ticket/cookie from CAS a new sesssion is created. Do the time before there is no session. :-(
So you need to patch/improve CAS to redirect with the correct params. Greetings, -Martin Chris Roffler schrieb: > Yea that's it ! > > I am not a perl guy .... can you lead me to some perl code within OTRS > where you set and get session attributes please ? > > Thanks > Chris > > */Martin Edenhofer <[EMAIL PROTECTED]>/* wrote: > > Hi Chris, > > so CAS redirects to http://otrs/customer.pl (without params)? > > If it's so, you need to change CAS to keep the requested params to do > the correct redirect. :-) > > Many greetings, > > -Martin > > Chris schrieb: > > Martin, > > > > your scenario is correct ..... just one little problem. > > > > CAS needs a serviceURL and that is http://otrs/customer.pl I cant > use the request url with the parameters. > > When cas returns it will ask for this url and I have lost my > parameters. > > I am not a Perl guy and have no idea how to hang on to the > original requestURL. Could we but it in the session somehow ? > > > > Any ideas on how to accomplish this ? > > > > > > Thanks > > Chris > > > > > > > > -----Original Message----- > >> From: Martin Edenhofer > >> Sent: May 11, 2007 9:00 AM > >> To: Chris > >> Subject: Re: [dev] HTTPBasicAuth and CustomerMessage > >> > >> Hi Chris, > >> > >> Chris schrieb: > >> > >>> I use CAS for SSO for all my applications including OTRS. > >>> I log in through my portal and then I navigate from there to > different application. > >>> > >>> We want to be able to automatically create trouble tickets in > otrs when an operator encounters an error in an application.On some > application screens we have a link to otrs example : > http:://server/otrs/customer.pl?Action=CustomerMessage.pl&....) > where we attach the error number > >>> to the URL. > >>> We then fill in the body and subject of the OTRS ticket > automatically with this error number. > >>> > >>> Here is the problem, the first time we call this URL we get > redirected to the customer.pl screen IF THE USER has not visited > /otrs/customer.pl. When I call the url again it redirects us to the > right place and we fill in the errorcode automaticaly. > >>> > >>> The first time we make the call to OTRS HTTPBasicAuth redirects > me to the CAS server where the CAS ticket/cookie is created for the > OTRS service and returns the user. I think at this point OTRS > automatically assumes that the user is loging on and redirects the > user to customer.pl, but we would like to goto directly to > customer.pl?Action=CustomerMessage.pl.. > >>> > >>> Is there a way to accomplish this ? > >>> > >>> Hope this makes sense ? > >> Now I think I got it a little bit more. ;) > >> > >> It depends on the URLs. For example: > >> > >> 1) URL to OTRS > >> http://host/otrs/customer.pl?Action=CustomerMessage.pl&;... > >> > >> 2) OTRS redirect to CAS > >> > >> > > http://cas/someurl.xxx?RequestedURL=http://host/otrs/customer.pl?Action=CustomerMessage.pl&;... > >> > >> 3) Redirect from CAS back to OTRS with ticket/cookie (so this URL > is not > >> clear to me (where is the ticket/cookie) but could look like this) > >> > >> > http://host/otrs/customer.pl?Action=CustomerMessage.pl&...&CAS=1234... > >> > >> Then it should work fine (go directly to the create ticket > screen). But > >> I think point 3 is a little bit different. Isn't it? :) > >> > >>> Thanks > >>> Chris > >> -Martin > >> > >> ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing > >> Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > >> http://www.otrs.com/ :: Communication with success! > > > > ------------------------------------------------------------------------ > Looking for a deal? Find great prices on flights and hotels > <http://us.rd.yahoo.com/evt=47094/*http://farechase.yahoo.com/;_ylc=X3oDMTFicDJoNDllBF9TAzk3NDA3NTg5BHBvcwMxMwRzZWMDZ3JvdXBzBHNsawNlbWFpbC1uY20-> > with Yahoo! FareChase. _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
