Thanks!
Don't be offensed but i don't understand why you "reinvent the wheel"
by not using HTML::Format. There are yet a lot of CPAN modules
incorporated into OTRS in Kernel/cpan-lib. Perhaps there is something
in this module that is not fitted to OTRS?
2007/9/13, Martin Edenhofer <[EMAIL PROTECTED]>:
> Hi Sébastien,
>
> Sébastien Prud'homme schrieb:
> >> A lot of our users are using email in HTML format. Unfortunately the
> >> OTRS html2txt feature doesn't transform HTML entities.
> >>
> >> My question: with not use the HTML::Transform perl module to do it (or
> >> HTML::FormatText::WithLinks)?
> >>
> >> I've done a small modification on my OTRS test system and it works
> >> fine. I've just added a single line of perl code to do this in
> >> Kernel/System/EmailParser.pm and removed all the things that were done
> >> by the OTRS perl code:
> >>
> >> $Self->{MessageBody} =
> >> HTML::FormatText->format_string($Self->{MessageBody}, leftmargin => 0,
> >> rightmargin =>
> >> $Self->{ConfigObject}->Get('Ticket::Frontend::TextAreaEmail'));
>
> Yes, like Simon says. I saw there is an bug entry from you:
>
> http://bugs.otrs.org/show_bug.cgi?id=1186
>
> I have checked this and was able to reproduce it.
>
> More info in the bug report! :-)
>
> Many thanks for your help!
>
> -Martin
>
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