Hi Laurent,
would it not help for you to modify the template file Kernel/Output/
HTML/Standard/AgentTicketSearchResultShort.dtl and replace the
displaying Age with Created?
Greetings,
-Martin
On Feb 1, 2008, at 12:08 , Laurent Minost wrote:
Hi,
Does anyone have an idea on how to achieve this please ?
I did not find any configuration directive to do this, maybe a code
modification is necessary ?
Thanks,
BR
Laurent
Laurent Minost a écrit :
Hi,
Almost all is on the subject :)
Does anybody know if it's possible to configure OTRS so it will
display
in Search results the Ticket creation date and NOT the Ticket age
( that
one is not very useful to my point of view ) please ?
Thanks for your answer.
Best regards,
Laurent MINOST
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