Hi Martin,
Only one word : perfect :)
Thanks a lot for your quick and clear reply, I've just modified my own
theme template file AgentTicketSearchResultShort.dtl replacing :
<td class="PriorityID-$Data{"PriorityID"}">
$Data{"StartFont"}$QData{"Age"}$Data{"StopFont"}
</td>
by :
<td class="PriorityID-$Data{"PriorityID"}">
$Data{"StartFont"}$QData{"Created"}$Data{"StopFont"}
</td>
and it works like a charm :)
For those who could be interested by this modification, you can also
change the header line replacing :
<th width="15%">$Text{"Age"}<br>
by :
<th width="15%">$Text{"Created"}<br>
Thanks again for your support Martin and have a nice week end.
Best regards,
Laurent
Martin Edenhofer a écrit :
Hi Laurent,
would it not help for you to modify the template file Kernel/Output/
HTML/Standard/AgentTicketSearchResultShort.dtl and replace the
displaying Age with Created?
Greetings,
-Martin
On Feb 1, 2008, at 12:08 , Laurent Minost wrote:
Hi,
Does anyone have an idea on how to achieve this please ?
I did not find any configuration directive to do this, maybe a code
modification is necessary ?
Thanks,
BR
Laurent
Laurent Minost a écrit :
Hi,
Almost all is on the subject :)
Does anybody know if it's possible to configure OTRS so it will
display
in Search results the Ticket creation date and NOT the Ticket age
( that
one is not very useful to my point of view ) please ?
Thanks for your answer.
Best regards,
Laurent MINOST
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
