Hi,
Anyone here which is using Company Tickets with an external MySQL
backend please ?
I downgraded to OTRS 2.2.5 because I'm not able to see at the moment why
listing of companies is not working well in Agent frontend with OTRS 2.2.6.
Any help/advise or even a case where it works would be appreciated.
Thanks by advance.
Laurent MINOST
Laurent Minost a écrit :
Hi,
Anyone having such a behaviour please ?
In order for me to "debug" the problem, does anyone having OTRS 2.2.6
installed and working with an external MySQL database for Customer
Companies can :
- tell me if the link "Company" in Agent frontend is displaying
companies properly
- send me these files :
-> Kernel/Config.pm
-> Kernel/ZZZAuto.pm
-> Kernel/ZZZAAuto.com
-> Kernel/System/CustomerCompany.pm
-> Kernel/Modules/AdminCustomerCompany.pm
Thanks by advance,
BR.
Laurent MINOST
Laurent Minost a écrit :
Hi,
upgraded to OTRS 2.2.6 a few days ago and we are faced to a little problem :
Under the Agent frontend, the Company link is not displaying anymore our
companies from our external DB, when I click on the Company link/Icon,
I'm only having nothing displayed, just the possibility to add a new
company.
Tried to get the same configuration (Config.pm / Defaults.pm /
ZZZAuto.pm / ZZZAAuto.pm ...) with OTRS 2.2.5 and my companies are
listed properly.
Did not find any OTRS bugzilla entry that could match this problem for
the moment.
Does anyone is having the same behaviour please or know how to solve it
(workaround or new 2.2.6 configuration maybe ? )
Thanks by advance.
Best regards,
Laurent
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