Hi Janek,
a really good patch! :)
I like it very much. :)
I added it to OTRS 2.4 but only with changed preferences setting. So
the agent can select "Notify about watched Tickets", to get
notifications like a owner or responsible to keep the possible
settings simple as possible.
Many thanks Janek!
Greetings,
-Martin
On Feb 2, 2009, at 15:31 , Janek Walkenhorst wrote:
Hello!
To allow users (or groups of users by using a shared email address)
to receive
notifications about actions on all tickets in a set of queues we
have created
the following patch:
"subscriber_notification.patch"
It adds four new user-settings:
* Answer notification
* Note notification
* Phone call notification
* Owner changed notification
These settings enable the user to receive a notification when the
corresponding event arises on a ticket in one of the users watched
queues.
(As determined by the setting "my queues")
The patch was created for OTRS version 2.3.2, but it applies cleanly
to OTRS
versions 2.3.2, 2.3.3, and 2.3.4.
Best regards
Janek Walkenhorst
--
Janek Walkenhorst
Software Engineering Apprentice
Univention GmbH
Linux for your business
Mary-Somerville-Str.1
28359 Bremen
Tel. : +49 421 22232-0
Fax : +49 421 22232-99
[email protected]
http://www.univention.de
Geschäftsführer: Peter H. Ganten
HRB 20755 Amtsgericht Bremen
Steuer-Nr.: 71-597-02876
<
subscriber_notification
.patch>_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
---------------------------------------------------------------------
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
