Hi,
I'm trying to implement a dynamic modification of some fields into a
template by using the <dtl if> syntax but no success at the moment.
Under AgentTicketCompose.dtl, I would like to customise the value of the
Bcc field depending on the queue on which the ticket is located :
<td class="contentvalue">
<dtl if ($QData{"Queue"} eq "FAQ_Approval") { $Data{"Bcc"} = "TEST"; }>
<dtl if ($QData{"Queue"} eq "Support") { $Data{"Bcc"} =
"[email protected]"; }>
<input type="text" name="Bcc"
value="$Data{"Bcc"}" size="80">
but this is not working at the moment.
Anyone who can help or advise please ?
Thanks,
BR.
Laurent MINOST
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