Hello Santini,
I was a coach of a student research project for connecting OTRS to our
Java application.
http://www.mail-archive.com/[email protected]/msg01859.html
The conclusion of the work is, that OTRS uses a prorietary SOAP
solution. It has nothing to do with the webservice standard!
Matter-of-fact is, that we had to implement our own OTRS-SOAP client.
Our tries to define a WSDL for the needed OTRS services failed. The
cause was the very unusual way to communicate with the OTRS-Webservice.
E.g. you have to do multiple SOAP-calls to get one business transaction...
Additionally I posted a thread about the bad migration-design of the
database. I didn't get any response...
http://lists.otrs.org/pipermail/dev/2008-December/002027.html
So in my opinion, as you are from the Java/Enterprise world, I would be
very careful in investing time and money into a product, which
potentially isn't able to migrate your data in a consistent way to the
new version! I was using OTRS over nearly three years. Now I am
migrating to RequestTracker, because I haven't found any JEE designed
Ticketing System for my needs...
best regards,
Darko
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