Hi Santini, hi Darko,
On Apr 3, 2009, at 10:09 , Palic, Darko wrote:
I was a coach of a student research project for connecting OTRS to
our Java application.
http://www.mail-archive.com/[email protected]/msg01859.html
The conclusion of the work is, that OTRS uses a prorietary SOAP
solution. It has nothing to do with the webservice standard! Matter-
of-fact is, that we had to implement our own OTRS-SOAP client. Our
tries to define a WSDL for the needed OTRS services failed. The
cause was the very unusual way to communicate with the OTRS-
Webservice. E.g. you have to do multiple SOAP-calls to get one
business transaction...
OTRS is using the perl standard SOAP module SOAP::Lite (http://search.cpan.org/~mkutter/SOAP-Lite-0.710.08/lib/OldDocs/SOAP/Lite.pm
). This is also used for Perls Salesforce oder SAP SOAP communication.
So I would say this is no prorietary SOAP solution. :)
There is also a other solution which is using OTRS and Java via a SOAP
interface. See als http://www.opennms.org/index.php/OTRS_Integration
But true, there is currently no WSDL file for the OTRS core API (http://dev.otrs.org/
) but you could without.
@Santini: Maybe you can explain what you want to do and we can look
for an example integration. What do you mean?
-Martin
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