Hi Frans,
good news! ;)
- Bulk change ‘Pending Time’. I can bulk change to state Pending,
but this is little helpful without the ability to actual pend into
the future
This feature (any many more) is in the upcoming OTRS 2.4 (beta1
2009-04-20, stable 2009-07-01).
See also: http://users.otrs.com/~me/bulk-2.4.png
- Frontend::Agent::Ticket::ViewBulk – it is missing I think, unlike
for other screens. And that is a pity. It would be very helpful to
be able to adjust the fields for this screen as well (like for point
1)
Done in upcoming 2.4. :)
- And of course the select all tickets at once (a grease monkey
workaround exists for firefox)
There is also a new feature in 2.4. You can switch at runtime in any
ticket overview screen between S/M/L view and you will have the bulk
action (with select all) in any ticket overview (QueueView, Locked
Ticket, Search Result, ...)
http://users.otrs.com/~me/overview-s-2.4.png
http://users.otrs.com/~me/overview-m-2.4.png
I hope this info will help you a litte bit more! :)
-Martin
On Apr 16, 2009, at 13:05 , Frans Stekelenburg wrote:
Hi,
It appears that the bulk feature still is a bit a underdeveloped
child of this fine product.
The following features I would expect to find (amazing it still is
not a FAQ ;-)) but am not able to do:
- Bulk change ‘Pending Time’. I can bulk change to state
Pending, but this is little helpful without the ability to actual
pend into the future
- Frontend::Agent::Ticket::ViewBulk – it is missing I
think, unlike for other screens. And that is a pity. It would be
very helpful to be able to adjust the fields for this screen as well
(like for point 1)
- And of course the select all tickets at once (a grease
monkey workaround exists for firefox)
I have searched the lists, but besides similar questions asked
before, not found useful info.
If anybody has made some changes to his OTRS instance for Bulk
function, especially the first one, I would be happy to share
details!!
Much obliged,
gr,
Frans
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