Sounds great! Thanks Martin and other developers :-) 2009/4/20 Martin Edenhofer <m...@otrs.com>
> http://otrs.org/download/ > > -=> Download OTRS (BETA) > > -Martin > > > On Apr 20, 2009, at 11:08 , Jeffery Chen Fan wrote: > > where can get the 2.4? >> >> Thanks... >> >> >> >> On Mon, Apr 20, 2009 at 4:46 PM, Frans Stekelenburg >> <frans.stekelenb...@netdialog.eu> wrote: >> Martin, >> >> It is always wonderful to receive good news on a nice and sunny day! >> So thank you, and of course now I can't wait until it's 1-7 ;-) >> We'll start making migration plans. >> >> Kindest regards, >> >> Frans >> >> > -----Original Message----- >> > From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of >> > Martin Edenhofer >> > Sent: vrijdag 17 april 2009 15:49 >> > To: Development community of OTRS.org >> > Subject: Re: [dev] bulk change (pending time) >> > >> > Hi Frans, >> > >> > good news! ;) >> > >> > >> > > - Bulk change 'Pending Time'. I can bulk change to state Pending, >> > > but this is little helpful without the ability to actual pend into >> > > the future >> > >> > This feature (any many more) is in the upcoming OTRS 2.4 (beta1 >> > 2009-04-20, stable 2009-07-01). >> > >> > See also: >> > http://users.otrs.com/~me/bulk-2.4.png<http://users.otrs.com/%7Eme/bulk-2.4.png> >> > >> > > - Frontend::Agent::Ticket::ViewBulk - it is missing I think, unlike >> > > for other screens. And that is a pity. It would be very helpful to >> > > be able to adjust the fields for this screen as well (like for point >> > > 1) >> > >> > Done in upcoming 2.4. :) >> > >> > > - And of course the select all tickets at once (a grease monkey >> > > workaround exists for firefox) >> > >> > >> > >> > There is also a new feature in 2.4. You can switch at runtime in any >> > ticket overview screen between S/M/L view and you will have the bulk >> > action (with select all) in any ticket overview (QueueView, Locked >> > Ticket, Search Result, ...) >> > >> > http://users.otrs.com/~me/overview-s-2.4.png<http://users.otrs.com/%7Eme/overview-s-2.4.png> >> > http://users.otrs.com/~me/overview-m-2.4.png<http://users.otrs.com/%7Eme/overview-m-2.4.png> >> > >> > I hope this info will help you a litte bit more! :) >> > >> > -Martin >> > >> > On Apr 16, 2009, at 13:05 , Frans Stekelenburg wrote: >> > >> > > Hi, >> > > >> > > It appears that the bulk feature still is a bit a underdeveloped >> > > child of this fine product. >> > > >> > > The following features I would expect to find (amazing it still is >> > > not a FAQ ;-)) but am not able to do: >> > > >> > > - Bulk change 'Pending Time'. I can bulk change to state >> > > Pending, but this is little helpful without the ability to actual >> > > pend into the future >> > > - Frontend::Agent::Ticket::ViewBulk - it is missing I >> > > think, unlike for other screens. And that is a pity. It would be >> > > very helpful to be able to adjust the fields for this screen as well >> > > (like for point 1) >> > > - And of course the select all tickets at once (a grease >> > > monkey workaround exists for firefox) >> > > >> > > I have searched the lists, but besides similar questions asked >> > > before, not found useful info. >> > > If anybody has made some changes to his OTRS instance for Bulk >> > > function, especially the first one, I would be happy to share >> > > details!! >> > > >> > > >> > > Much obliged, >> > > >> > > >> > > gr, >> > > Frans >> > > >> > > >> --------------------------------------------------------------------- >> > > OTRS mailing list: dev - Webpage: http://otrs.org/ >> > > Archive: http://lists.otrs.org/pipermail/dev >> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > > >> > > NEW! 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ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> >> -- >> Jeffery >> ___ >> /\__\ "What is the world coming to?" >> \/__/ >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009
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