Hi Kirk, I have made a Queue To Service association. But the scenario we wondered was the inverse.
When someone choose the "Desktop Support" QUEUE then all the services associated to this queue is shown. Is this what you want to do? If yes I can give my solution to that. Regards, Ronaldo Richieri On Tue, Apr 28, 2009 at 1:03 PM, Martin Edenhofer <[email protected]> wrote: > Hi Kirk, > > in OTRS default services associated with customers. So if you want to do an > additional filter to put an associate Queues to Services you could do this > by writing an ACL-Modul. > > For example see Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm > (example to let not close a ticket until all linked child tickets got > closed) > > Other way would be to create a static ACL for every Queue/Service relation > (is more maintaining work for your admin to maintain it). > > -Martin > > On Apr 28, 2009, at 14:47 , Kirk Shearin wrote: > > I am looking for a way to associate Queues to Services in version 2.3.4. >> My organization has a requirement for new ticket creation. The queue (To:) >> drop-down list needs to be generated based on the Service chosen. So, for >> example, if a Service named "Desktop Support" is chosen then only queues >> that apply to Desktop Support will appear in the To: drop-down menu. I >> would appreciate any advice on how to accomplish this task. >> >> Kirk >> --------------------------------------------------------------------- >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009 Sent from Rio de Janeiro, Brasil
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