Thanks for the responses. I tried using the static ACL and I was able to do
it the opposite way. I can force the Services menu to only show items
related to the Queue selected. For some reason, it will not work the other
way around. I will research using the ACL-Module method that was suggested.
Kirk
----- Original Message -----
From: "Martin Edenhofer" <[email protected]>
To: "Development community of OTRS.org" <[email protected]>
Sent: Tuesday, April 28, 2009 12:03 PM
Subject: Re: [dev] associate Queues to Services
Hi Kirk,
in OTRS default services associated with customers. So if you want to do
an additional filter to put an associate Queues to Services you could do
this by writing an ACL-Modul.
For example see Kernel/System/Ticket/Acl/ CloseParentAfterClosedChilds.pm
(example to let not close a ticket until all linked child tickets got
closed)
Other way would be to create a static ACL for every Queue/Service
relation (is more maintaining work for your admin to maintain it).
-Martin
On Apr 28, 2009, at 14:47 , Kirk Shearin wrote:
I am looking for a way to associate Queues to Services in version 2.3.4.
My organization has a requirement for new ticket creation. The queue
(To:) drop-down list needs to be generated based on the Service chosen.
So, for example, if a Service named "Desktop Support" is chosen then
only queues that apply to Desktop Support will appear in the To:
drop-down menu. I would appreciate any advice on how to accomplish this
task.
Kirk
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