Thanks Nils, But i need use ACL on agent frontend to. When a agent open a ticket for group1, only test1 should show. This acl CAN do this ?
Send with my iPhone Le 29 nov. 2009 à 01:05, "Nils Leideck - ITSM" <[email protected]<mailto:[email protected]>> a écrit : Hi, On 26.11.2009, at 15:11, Guyard Marc NIS wrote: I want to add a ACL for limiting the services list. For example, if i have 3 services (test1 / test2 /test3) and 3 CustomerID (group1/group2/group3) I want group1 can only create ticket with test1, group2 with test2, etc…. I’ve make a test like this but this don’t work : $Self->{TicketAcl}->{'ACL-Name-test1'} = { Properties => { CustomerUser => { UserCustomerID => [‘group1’], }, }, Possible => { Ticket => { Service => ['test1'], }, }, }; But with this, all services are show. Please help me. include the Frontend Action to the properties section. Nils Leideck -- Nils Leideck Senior Consultant <mailto:[email protected]>[email protected]<mailto:[email protected]> <http://LeideX.net>LeideX.net<http://LeideX.net> Nils Leideck - ITSM Greesbergstr. 11 D - 50668 Köln Altstadt-Nord Mobile : +49 (0) 173 2733 892 Tel. : +49 (0) 221 1689 6910 FAX : +49 (0) 221 2711 285 Geschäftssitz: Köln Altstadt-Nord, Amtsgericht: Köln, HRB 10751 Steuernummer: 215/5102/2272, IdNr: 49 303 782 567 <http://webint.cryptonode.de>http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: <http://otrs.org/> http://otrs.org/ Archive: <http://lists.otrs.org/pipermail/dev> http://lists.otrs.org/pipermail/dev To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/dev> http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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