Dear Arpit, We use windows 2003 server with MYSQL database and Active directory for agents and customer login. We have 2000 customers and around 50 agents over multiple disciplines (communication, logistics, application management and helpdesk)
I think the performance is great, even without the apache::dbi and mod_perl support that is missing from 2.45 at this moment in our configuration. We use a file location on disk for attachements instead of storing them in the database which improved performance. This configuration is set up with the windows installer provided by OTRS and it helped us to improve our customer support tremendously. We are, as a development organisation, located in remote locations all over the world and OTRS being light is still a very good tool also for local ict officers to be able to use it, even over VSAT bandwidth. Met vriendelijke groet / Best regards, Danny van Dorp Webmaster and ICT Officer Applications SNV Netherlands Development Organisation Dr. Kuyperstraat 5 2514 BA The Hague Tel: +31 (0)70 344 02 57 Fax: +31 (0)70 385 55 31 Email ICT: [email protected] Email personal and MSN: [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Arpit2 G Sent: Wednesday, December 02, 2009 7:18 To: [email protected] Subject: [dev] Help Needed regarding Technology Stack of OTRS Hello Everyone, I am planing to implement OTRS. I have following technology stacks: OS: Windows Database: MS SQL Directory: Active directory Please suggest me whether this selection is ok and if anybody has experience of using this stack plz share with me, How was the performance? and plz if u could tell me what is best choice. Thanks & Regards Arpit Gupta ESM Sub Focus Area, TEG Open Source Platform Tata Consultancy Services Ph:- +91-22-67782544 Mailto: [email protected] Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of SNV. SNV accepts no liability for any damage caused by any virus transmitted by this email. --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
