Nils, thanks a lot, it works just perfect under ordinary user!
On Thu, Dec 3, 2009 at 4:10 PM, Nils Leideck - ITSM <[email protected] > wrote: > Hi, > > On 03.12.2009, at 13:05, Михаил Лукин wrote: > > I'm trying to use ACL in my clean OTRS installation (2.4.5, [ OTRS::ITSM > 1.3.2 ]). > I added this code to Config.pm: > > $Self->{TicketAcl}->{'ACL-Name-1'} = { >> # match >> properties >> Properties => { >> # current ticket match >> properties >> }, >> # return possible options (white >> list) >> Possible => { >> # possible ticket options (white >> list) >> Ticket => { >> Queue => ['Junk'], >> }, >> }, >> }; >> > > Just for a test. This should allow me to create/move tickets only to Junk > queue. Am I right? Anyway, AgentTicketPhone action and AgentTicketMove > action allow me to choose any of 4 out-of-the-box queues (Raw, Junk, Mics > and Postmaster). > > Please, what am I doing wrong? > > > what is your user account in OTRS? > > If you use r...@localhost, ACLs are not considered. > > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > [email protected] > > https://webint.cryptonode.de / a Fractal project > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- regards, Mikhail
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