Hi, OTRS'ers
I'm trying to use ACL in my clean OTRS installation (2.4.5, [ OTRS::ITSM
1.3.2 ]).
I added this code to Config.pm:
$Self->{TicketAcl}->{'ACL-Name-1'} = {
> # match
> properties
> Properties => {
> # current ticket match
> properties
> },
> # return possible options (white
> list)
> Possible => {
> # possible ticket options (white
> list)
> Ticket => {
> Queue => ['Junk'],
> },
> },
> };
>
Just for a test. This should allow me to create/move tickets only to Junk
queue. Am I right? Anyway, AgentTicketPhone action and AgentTicketMove
action allow me to choose any of 4 out-of-the-box queues (Raw, Junk, Mics
and Postmaster).
Please, what am I doing wrong?
--
regards,
Mikhail
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