Hi Peter, Sure it would!
There's a similar option in SysConfig that enables a full-text search: Frontend::NavBarModule###1-Ticket::TicketSearchFulltext It would give you a full text search in the navbar. Unfortunately, it is not capable of searching on ticket numbers. There's a enhancement request for that: http://bugs.otrs.org/show_bug.cgi?id=4238 "Include ticket number in Fulltext search" I guess it would not be too difficult to implement behaviour like this. Since this is the developers' list: patches are welcome! If anybody would implement this, please share 'em and I'll gladly review them for inclusion in OTRS. -- ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! http://bit.ly/1rbdkT Peter van Beugen wrote: > > > Would be nice if there was a quick ticket search area in the main > navigation area: > > > > > > > > Incoming calls about existing tickets could quick and easy be searched. > > Numeric = ticketnumber search > > Email address = search on “from” email address > > > > > > Regards, > > Peter van Beugen > > > > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
