Hi Bastien, it's not really a bug. It's a setup/modify issue. I added for a solution.
PS: For more fast help got to http://otrs.com/en/support/ :) -Martin On 07.12.2009, at 17:02, EXT / CAP GEMINI LEBLANC Bastien wrote: > Hello, > > We created a bug on this issue, but the mailing may be more appropriate: > > I would like to know if it is possible to integrate a new feature to show > and sort tickets by a freetimekey in the interface agent > (AgentTicketQueue).The > Freetime is filled at the creation of a new ticket. > If it is not possible for you to integrate this, could you give me information > in relation to the development of this new sort function. > > Thank you > > Cdlt, > > Bastien. > > Bug Ref : http://bugs.otrs.org/show_bug.cgi?id=4578 > > > > ------- > Ce message et toutes les pièces jointes sont établis à l'intention exclusive > de ses destinataires et sont confidentiels. L'intégrité de ce message n'étant > pas assurée sur Internet, la SNCF ne peut être tenue responsable des > altérations qui pourraient se produire sur son contenu. Toute publication, > utilisation, reproduction, ou diffusion, même partielle, non autorisée > préalablement par la SNCF, est strictement interdite. Si vous n'êtes pas le > destinataire de ce message, merci d'en avertir immédiatement l'expéditeur et > de le détruire. > ------- > This message and any attachments are intended solely for the addressees and > are confidential. SNCF may not be held responsible for their contents whose > accuracy and completeness cannot be guaranteed over the Internet. > Unauthorized use, disclosure, distribution, copying, or any part thereof is > strictly prohibited. If you are not the intended recipient of this message, > please notify the sender immediately and delete it. > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/
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