Hi Michiel,
Many thanks, my OTRS is now working.
Best regards,
Graeme
----- Original Message -----
From: "Michiel Beijen" <[email protected]>
To: "Development community of OTRS.org" <[email protected]>
Sent: Tuesday, February 16, 2010 3:02 PM
Subject: Re: [dev] unix dgram connect: No such file or directory
at../..//Kernel/System/Log/SysLog.pm line 65
Hi Graeme,
Though slightly more advanced than usual, this is still a
"Configuration" type question, and not a developer-one, so you
actually should best be asking at otrs@ instead of d...@...
That said, it seems like your hoster did not give you permissions to
write to Syslog. That is not uncommon. The problem is, successful
authentication is always written to the log - and that is not possible
in your setup, generating the 500 error. Now if you enable debugging,
just opening the login page will already trigger a log message, giving
you the 500 even earier.
Please try to set the following via otrs/Kernel/Config.pm
$Self->{'LogModule'} = 'Kernel::System::Log::File';
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
where /tmp/otrs.log is a log name at a location you have write permissions
on.
--
Michiel Beijen
R&D
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On Mon, Feb 15, 2010 at 5:00 PM, Graeme Brough <[email protected]>
wrote:
I have just installed OTRS 2.3.1 and due to the limitations of my hosting
package I had to install under /home/www/domain.name/otrs instead of
/opt/otrs.
I think there is an issue with error reporting as when accessing
otrs/bin/cgi-bin/index.pl in debug mode the error shown above is returned
as
the 500 error - nothing obvious is shown in either my access or error
logs. If I switch off debug mode the page loads perfectly but if I login
as r...@localhost the same 500 error is generated.
Any suggestions as to how to fix this?
DB connectivity is fine
The following have been set in otrs/Kernel/Config.pm:
$Self->{Home} = '/home/www/domain.name/otrs';
$Self->{ScriptAlias} = 'otrs/bin/cgi-bin/';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self->{'LogModule::LogFile'} = '/home/www/logs/otrs.log';
Graeme
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