Hi Marco,
does the customer exists in OTRS? To check that, login to the admin
interface of OTRS (http://localhost/otrs/index.pl) -> Admin -> Customer user
Did you set the "User" and "Password" (please use correct wording, you
have used "password") data in your script? In the program you have
shown, you just use empty strings.
Did you sent the hidden values? This is the form shown in customer.pl
<form action="/otrs/customer.pl" method="post"
enctype="application/x-www-form-urlencoded" name="login">
<input type="hidden" name="Action" value="Login"/>
<input type="hidden" name="RequestedURL" value=""/>
<input type="hidden" name="Lang" value="de"/>
<input type="hidden" name="TimeOffset" value=""/>
<table cellspacing="8" cellpadding="2">
<tr>
<td>Benutzername:</td>
<td><input type="text" name="User" value="" size="18"/></td>
</tr>
<tr>
<td>Passwort:</td>
<td><input type="password" name="Password" size="18"/></td>
</tr>
</table>
<input class="button" type="submit" value="Login" onclick="return
submit_form();"/>
</form>
Here you see at least one parameter that is needed, too: Action.
Cheers,
Renée
[email protected] schrieb:
Hi.I'm Marco from Italy (Tuscany).
I'm a novice otrs user and i have a big problem to solve!
I've correctly installed OTRS on my local host using database PostgresSQL.
I'm developing a java web site in wich i have insert a simple html
form to open ticket.
I need to link this form to the open ticket service offered by OTRS to
give possibility to the customers to open ticket.
So, i think to use "httpclient lib" in my java application to link my
form to OTRS system via httpclient but I've problem in the
login-customer phase!
I want to know if it need to change some configuration in OTRS
config.pm file or in other files.
This is the code i've used in my java application to try to login the
customer in otrs system:
public String execute() throws IOException {
DefaultHttpClient httpclient = new DefaultHttpClient();
// make the initial get to get the JSESSION cookie
HttpGet get = new
HttpGet("http://localhost/otrs/customer.pl";);
HttpResponse response;
response = httpclient.execute(get);
HttpEntity entity;
entity = response.getEntity();
System.out.println("Login form get: " +
response.getStatusLine());
if (entity != null)
entity.consumeContent();
// sezione cookies
System.out.println("Initial set of cookies:");
List<Cookie> cookies =
httpclient.getCookieStore().getCookies();
if (cookies.isEmpty()) {
System.out.println("None");
} else {
for (int i = 0; i < cookies.size(); i++) {
System.out.println("- " + cookies.get(i).toString());
}
}
// authorize
HttpPost post = new
HttpPost("http://localhost/otrs/customer.pl";);
List <NameValuePair> dati = new ArrayList
<NameValuePair>();
dati.add(new BasicNameValuePair("User", " "));
dati.add(new BasicNameValuePair("password", " "));
post.setEntity(new UrlEncodedFormEntity(dati, HTTP.UTF_8));
response = httpclient.execute(post);
entity = response.getEntity();
System.out.println("Double check we've got right page
" + EntityUtils.toString(entity));
System.out.println("Login form get: " +
response.getStatusLine());
if (entity != null) {
entity.consumeContent();
}
System.out.println("Post logon cookies:");
cookies = httpclient.getCookieStore().getCookies();
if (cookies.isEmpty()) {
System.out.println("None");
} else {
for (int i = 0; i < cookies.size(); i++) {
System.out.println("- " +
cookies.get(i).toString());
}
}
httpclient.getConnectionManager().shutdown();
System.out.println("Username: "+User);
System.out.println("Password: "+password);
return "success";
}
This is output:
[STDOUT] Login form get: HTTP/1.1 200 OK
10:04:38,046 INFO [STDOUT] Post logon cookies:
10:04:38,046 INFO [STDOUT] None
10:04:38,047 INFO [STDOUT] Username: mark
10:04:38,047 INFO [STDOUT] Password : mark
but i can't login in otrs!
Please i need to solve the problem.
thank'you and sorry for my "terrible" english.
Marco
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