Hi Juan, I was able to reproduce the problem please subscribe to bug#8558 in our bugzilla, http://bugs.otrs.org/show_bug.cgi?id=8558
This bug was filed some days ago, and seams to be the same problem. ((enjoy)) Carlos Rodríguez On Jun 20, 2012, at 5:53 AM, Juan Manuel Clavero Almirón wrote: > Hi all, > I’m learning how to use Web Services in OTRS. > One function that we may need is Get ticket info WITH all articles. So I’ve > managed to create a new web service with Ticket::TicketGet controller. I’ve > succesfully got basic ticket data (queue, type and such). > > But, when I add “<AllArticles>1</AllArticles>” to the request, I get the > following error: > not well-formed (invalid token) at line 1, column 2328, byte 2328 at > C:/strawberry/perl/vendor/lib/XML/Parser.pm line 187 > because there are some accented characters in the body of one of the > articles. Both xml request and response start with <?xml version="1.0" > encoding="UTF-8"?> > > I’ve made a small change in > Kernel/GenericInterface/Operation/Ticket/TicketGet.pm to encode in base64 > article subject and body, because they may be written in spanish. > Isn’t OTRS working in utf8? Shouldn’t the body and subject already be in utf8? > > Kind regards, > Juan Clavero > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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