Hi, I'm new to OTRS (actually I had used an earlier version on I company I was in) and I managed to install it and getting it running, But looking at all the configuration options I'm kinda lost and not being able to have it properly configured for my needs.
I'm a d2d vendor, and I would like to have OTRS creating a ticket for every costumer that sends me a question via email. I have more than one product, so I would like to have several queues, each one fetching mail from a different mailbox, and have the tickets classified according to the inbox they were at. Also I would like to have different user groups, example: Let's say I'm selling product A now, and I take two people with me so I want to add them to handle costumer requests, so I add them to a group and they only get access to the tickets in that queue. I looked around in the interwebz and didn't find any tutorial or simple help on how to configure OTRS. If someone would like to help, we could mail privately and grant access to my OTRS to have it configured, also I would like to learn how to configure it in time but right now I need it up and running. Thank you, Ricardo Mendes t. (+351) 915 065 659 e. [email protected]
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