Hi guys,
I need to implement the creation of tickets between two different
systems OTRS and I want try to use the functionality of Web Services in
the release 3.1(Ticket:Create).
The logic flow should be as follows:
1. The system inserts a ticket (via Agent Inteface) on OTRS_1 in a
selected queue.
2. The same ticket must be created on the OTRS_2 on a specific and
defined queue
3. The same flow from OTRS_2 to OTRS_1
Do you have any reference to examples of use and implementation of this
or other type the Web Services in OTRS.
Thanks
Rocco
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