Hi Rocco, While OTRS comes with bundled Web Services for Ticket Creation at the Provider side, which means you can create tickets in a remote OTRS system, OTRS currently does not feature a ticket creation module as a consumer; which means OTRS itself can not (yet) create a new ticket in a remote system.
You'll need to create an Invoker module; check the corresponding chapter in the Developer manual for that: http://doc.otrs.org/developer/3.1/en/html/how-to-extend.html#genericinterface-invoker-modules -- Mike On Tue, Sep 25, 2012 at 11:43 AM, Rocco Tocci <rocco.to...@tbsit.com> wrote: > > Hi guys, > I need to implement the creation of tickets between two different systems > OTRS and I want try to use the functionality of Web Services in the release > 3.1(Ticket:Create). > The logic flow should be as follows: > 1. The system inserts a ticket (via Agent Inteface) on OTRS_1 in a selected > queue. > 2. The same ticket must be created on the OTRS_2 on a specific and defined > queue > 3. The same flow from OTRS_2 to OTRS_1 > Do you have any reference to examples of use and implementation of this or > other type the Web Services in OTRS. > > Thanks > Rocco > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
