Hi Flavio: You should use the TicketUpdate operation; the structure looks a bit like this:
<UserLogin>user</UserLogin> <Password>pass</Password> <TicketNumber>20121130123456</TicketNumber> <Ticket> <Lock>lock</Lock> </Ticket> Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature Add-Ons for free and get direct support from the creators of OTRS – Become a Subscription customer now ! - http://j.mp/OBoPuj On Fri, Nov 30, 2012 at 9:58 PM, Flavio Mattos <flaviomatto...@gmail.com>wrote: > Hi guys! > > is it possible to lock a ticket using generic interface? If it is how do I > do it? > > > Thanks > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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