Hi Michiel! Thanks.. but actually I am using LockID! thanks again!
On Sun, Dec 2, 2012 at 12:35 PM, Michiel Beijen <[email protected]>wrote: > Hi Flavio: > > You should use the TicketUpdate operation; the structure looks a bit like > this: > > <UserLogin>user</UserLogin> > <Password>pass</Password> > <TicketNumber>20121130123456</TicketNumber> > <Ticket> > <Lock>lock</Lock> > </Ticket> > > Michiel Beijen > Senior Consultant > > OTRS BV > Schipholweg 103 > 2316 XC Leiden > The Netherlands > > T: +31 71 8200 255 > F: +31 71 8200 254 > I: http://www.otrs.com > > It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature > Add-Ons for free and get direct support from the creators of OTRS – > Become a Subscription customer now ! - http://j.mp/OBoPuj > > On Fri, Nov 30, 2012 at 9:58 PM, Flavio Mattos > <[email protected]>wrote: > >> Hi guys! >> >> is it possible to lock a ticket using generic interface? If it is how do >> I do it? >> >> >> Thanks >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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