Hi Jignesh, Im this case you need to customize the GI Ticket Operation TicketCreate to skip CustomerUser validation
Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm ((enjoy)) Carlos Rodríguez On Feb 18, 2013, at 10:56 AM, Jignesh Kakka (jkakka) <[email protected]> wrote: > Hi All, > > While creating a ticket using RPC.pl, I see that Customer is made as > non-mandatory field, but the generic interface makes it mandatory. > Also while creating tickets via UI, Customer is mandatory field. > > How do I make Customer as non-mandatory field at UI as well as at Generic > Interface. > > > Thanks, > Jignesh > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
