Hi Carlos Rodriguez, I was going to use this approach but I am not sure if this will also remove the validation while creating ticket from UI.
Thanks, Jignesh From: [email protected] [mailto:[email protected]] On Behalf Of Carlos Rodríguez Sent: Monday, February 18, 2013 10:36 PM To: Development community of OTRS Subject: Re: [dev] while creating ticket for RPC.pl , customer is not mandatory, but while creating ticket from nph-generic intergace Customer is made mandatory Hi Jignesh, Im this case you need to customize the GI Ticket Operation TicketCreate to skip CustomerUser validation Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm ((enjoy)) Carlos Rodríguez On Feb 18, 2013, at 10:56 AM, Jignesh Kakka (jkakka) <[email protected]<mailto:[email protected]>> wrote: Hi All, While creating a ticket using RPC.pl, I see that Customer is made as non-mandatory field, but the generic interface makes it mandatory. Also while creating tickets via UI, Customer is mandatory field. How do I make Customer as non-mandatory field at UI as well as at Generic Interface. Thanks, Jignesh _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
