Hi Jignesh, No, GUI validations are made in for example Kernel/Modules/AgentTicketPhone.pm and so.
((enjoy)) Carlos Rodríguez On Feb 18, 2013, at 11:28 AM, Jignesh Kakka (jkakka) <[email protected]> wrote: > Hi Carlos Rodriguez, > > I was going to use this approach but I am not sure if this will also remove > the validation while creating ticket from UI. > > Thanks, > Jignesh > > From: [email protected] [mailto:[email protected]] On Behalf Of Carlos > Rodríguez > Sent: Monday, February 18, 2013 10:36 PM > To: Development community of OTRS > Subject: Re: [dev] while creating ticket for RPC.pl , customer is not > mandatory, but while creating ticket from nph-generic intergace Customer is > made mandatory > > Hi Jignesh, > > Im this case you need to customize the GI Ticket Operation TicketCreate to > skip CustomerUser validation > > Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm > ((enjoy)) > > Carlos Rodríguez > > > > > On Feb 18, 2013, at 10:56 AM, Jignesh Kakka (jkakka) <[email protected]> wrote: > > > Hi All, > > While creating a ticket using RPC.pl, I see that Customer is made as > non-mandatory field, but the generic interface makes it mandatory. > Also while creating tickets via UI, Customer is mandatory field. > > How do I make Customer as non-mandatory field at UI as well as at Generic > Interface. > > > Thanks, > Jignesh > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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