Hi all,
We want to make a script that would change a ticket owner depending on some
conditions. We have some requirements for the execution that force us to run
directly from cron instead of as a Generic Agent task.
The assignment is correctly done but it seems there are several problems after
the execution:
(in cleanup) Can't call method "FETCH" on an undefined value at
/usr/lib/perl5/vendor_perl/5.8.8/Net/LDAP.pm line 247 during global destruction.
(in cleanup) Got no ConfigObject! at
/opt/otrs/Kernel/GenericInterface/Event/Handler.pm line 37 during global
destruction.
I'm no perl expert, so I don't really know what to do to solve this errors. Can
anybody point me in the right direction to catch and solve these errors?
Kind regards,
Juan Clavero
OTRS 3.1 on CentOSLinux [Apache and MySQL ]
connected to an Active Directory for Agents and Customers.
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