Hi, On Wed, Mar 20, 2013 at 5:33 AM, Jignesh Kakka (jkakka) <jka...@cisco.com>wrote:
> While creating ticket, we pass Dynamic fields as name-value pair. But > while getting ticket we receive dynamicFields as DynamicField_FieldName.** > ** > > Cant this behavior be changed to having Name Value pair even while getting > the ticket. **** > > The reason wh I want in this way is , let’s say if we add or remove a > dynamic field from System, then it may not require code change if we > maintain as name-value pair**** > > I was assuming that this may happen in OTRS 3.2 . But it also applies same > logic while getting tickets > Can you explain the use case you have for this? What code would you now write that can be different if OTRS behaviour would change? -- Mike
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