Hi, On Wed, Mar 20, 2013 at 4:21 PM, Jignesh Kakka (jkakka) <jka...@cisco.com>wrote:
> Let’s say we add a dynamic field called ticket_source in OTRS. **** > > Now while creating the ticket , there is no problem.**** > > But while getting the ticket, I have to modify my application source code > to get/read this new Dynamic field from the response.**** > > Had it been name-value pair, it would have got populated in my map > automatically.**** > > ** > I still don't understand. How do you read the values? Can't you just read values from Dynamicfield_whatever as well? --' Mike
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