Hi. Auto Replies seldomly contain ticket#. So setting a couple of Postmasterfilters to sort them to the Junk queue is not rocket science. You might wanna add some of the header fields regularily used like “precedence”, “X-Mailer” etc.
Our system has about a dozen of those filters, so we got rid of most of them. Greets Daniel Von: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] Im Auftrag von Michiel Beijen Gesendet: Mittwoch, 3. Juli 2013 11:18 An: Development community of OTRS Betreff: Re: [dev] Can an EventModule be used to auto mark system articles as read? Hi Bogdan, The tricky thing with the read flags is that they are on a per user basis - so the only possibility is to insert read flags for all users. And if you add a user later on, he'll still see all system articles as unread, for existing tickets. I understand the issue with the auto-replies marked as unread by default. I think I even do not like per se the fact that auto-replies are stored as articles; I think it would be good to have the possibility to directly send the autoreplies, marking them of course in ticket history, but not storing them as articles, what do you think? -- Mike On Wed, Jul 3, 2013 at 11:12 AM, Bogdan Iosif <bogdan.io...@gmail.com<mailto:bogdan.io...@gmail.com>> wrote: Hi list, Is it possible to write an EventModule that would automatically mark as read system articles (OTRS auto replies, etc.) when such articles are created? /bogdan _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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